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Privacy Policy

Last updated: September 17, 2025

Juan Roofing (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit juanroofing.com, contact us, or participate in our text messaging (SMS/MMS) program and other services (collectively, the “Services”).

Contact
Juan Roofing
2719 North Loop 1604 West, San Antonio, TX 78258
Phone: (888) 5626-111
Email: privacy@juanroofing.com

1) Scope

This Policy applies to information we process about website visitors, prospects, customers, vendors, job applicants, and message recipients in the United States. Additional rights for California residents appear in the CCPA/CPRA section. If you are in the EEA/UK, see “International Users.”

2) Information We Collect

Identifiers & Contact

  • Name, email, phone number, postal address
  • Account/profile info, communication preferences

Commercial & Service Info

  • Quotes, project details, service history, financing preferences
  • Photos/videos you share (e.g., roof images)

Internet/Device Data

  • IP address, device/browser, pages viewed, referring URLs
  • Cookies, pixels, and similar technologies

Geolocation & Inferences

  • Approximate location from IP or your input
  • Preferences inferred from site interactions

3) Sources

  • You (forms, calls, texts, emails, surveys)
  • Automated collection via cookies/pixels/SDKs
  • Service providers (e.g., CRM, scheduling, payment, messaging)
  • Public records and marketing partners (where permitted)

4) How We Use Information

  • Provide quotes, inspections, installations, repairs, and customer support
  • Send transactional and marketing communications (with consent where required)
  • Improve and secure our website, Services, and messaging program
  • Comply with law, prevent fraud, enforce terms, and protect rights

5) SMS/MMS Text Messaging Program

Opt-In & Consent. By providing your mobile number and affirmatively opting in (e.g., checking a box and clicking “Submit”), you consent to receive marketing texts from Juan Roofing at the number you provided. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. Reply STOP to opt out; HELP for help. For questions, contact support@juanroofing.com or call (888) 5626-111.

Program Description. Messages may include promotions, estimates, appointment reminders, service updates, and customer support.

Carrier Disclosure. Carriers are not liable for delayed or undelivered messages.

Eligibility/Age. 18+ only; minors require a parent/guardian.

Opt-Out. You can opt out at any time by replying STOP. You may receive a final confirmation message. To re-subscribe, opt in again via our forms or by texting START to a prior thread (where supported).

Help. Reply HELP for assistance or contact us at the channels above.

This section implements TCPA/FCC consent and CTIA carrier guidance, including one-to-one consent alignment and clear STOP/HELP disclosures.

6) Sharing & Disclosure

  • Service Providers/Processors that support our operations (hosting, CRM, analytics, messaging, payments, installers)
  • Advertising & Analytics partners using cookies/pixels (see Cookies)
  • Legal when required by law or to protect rights/safety
  • Business Transfers in the event of a merger, acquisition, or asset sale

We do not sell personal information as “sell” is defined by the CCPA/CPRA. We do not share personal information for cross-context behavioral advertising without offering the right to opt out.

7) Cookies, Pixels & Analytics

We and our partners use cookies and similar technologies to operate the site, measure traffic, and deliver/measure ads. You can manage cookies via browser settings and available preference tools. Some features may not function without certain cookies.

8) Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements, then delete or de-identify it.

9) Security

We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

10) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.

11) California Privacy Rights (CCPA/CPRA)

California residents have the right to: (i) know/access categories and specific pieces of personal information we collect, (ii) delete personal information, (iii) correct inaccuracies, (iv) opt out of “sale”/“sharing,” and (v) limit use/disclosure of sensitive personal information. We will not discriminate against you for exercising these rights.

How to exercise your rights: Email privacy@juanroofing.com or call (888) 5626-111. We will verify your request and respond as required by law. Authorized agents may submit requests subject to verification.

12) International Users (EEA/UK)

We are U.S. based. If EU/UK data protection laws apply, our legal bases may include consent, contract, legal obligation, and legitimate interests (e.g., improving Services, preventing fraud). Personal data may be transferred to the U.S. with appropriate safeguards.

13) “Do Not Track”

Our Services do not respond to browser Do Not Track signals.

14) Changes to This Policy

We may update this Policy. Material changes will be posted on this page with a new “Last updated” date.

15) Contact Us

Questions? privacy@juanroofing.com | (888) 5626-111